Terms & Conditions
The turn around time on your order with us starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct art files, all fonts required for editable designs, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of ANY of this info could result in production delays. Most mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is approximately 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of our control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
All product minimum information can be found on the product ordering page. Typically we require at least 12 pieces per apparel item but we highly recommend ordering at least 24 pieces or 48+ pieces in order to receive the best deal on custom printed apparel.
If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.
Orders must be paid in full before the order begins unless otherwise approved by our staff. If you pay via check, the turn around time clock on your order will not begin until your check clears.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. We will not be responsible for poor quality printing due to poor artwork. Please see our art prep page for more details. We are not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. We will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Max Imprint Sizes
Please note that not all shirts are sewn exactly the same. The following dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.
- Girls Small – 11” W x 18” H
- Girls Medium – 12” W x 19” H
- Girls Large – 12” W x 20” H
- Girls Extra Large – 12” W x 21” H
- Unisex Extra Small – 12” W x 20” H
- Unisex Small – 13” W x 22” H
- Unisex Medium – 15” W x 23” H
- Unisex Large – 17” W x 24” H
- Youth Small – 13” W x 13” H
- Youth Medium – 13” W x 16” H
- Youth Large – 14” W x 19” H
NOTE: Any print that goes over a seam can result in imperfections in the print. (Which can be very cool-looking, if you’re into that.)
We don’t charge setup fees (aka screen fees) – just one way we say, “We’ve got your back.” But please note that by default, like the rest of the industry we will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.
Out of Stock Items
We are not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Collar & Seam Printing
Although we have the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.
Although we have the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. We will not be responsible for these inconsistencies.
Specific Measurements When Printing
Even though we have over 20 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and we will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue and/or issues with our production will be subject to a change fee of $25.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 10% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
We will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
We cannot be responsible for any shipping delays caused by the shipping company.
Examples: UPS cannot deliver your package on time due to inclement weather. UPS delivers your package to the wrong address (although correct address was provided) and you do not receive your products on time.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
- The Day After Christmas
- New Year’s Eve
Under-Runs & Spoilage
Due to the nature of this business, We will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 12 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras and usually not any extra cost to you depending on your quantity). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 12 shirts minimum).
We are also not responsible for any lost profits on misprints. For example, if we charge you $9 to print your shirts but you sell them for $20, we will only refund the $9 that we charge. PLEASE ORDER EXTRAS JUST IN CASE!
There will be a $40.00 returned check fee.
We reserve the right to change pricing without notice. You can always find the most up-to-date pricing on each products specific ordering page or by requesting a quote.
We are not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, we cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium services). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
We stand behind everything we print and the quality of the print, however we will not be responsible for your satisfaction with the garments printed on or the printed artwork. This means if you are not satisfied with the style of shirt that you ordered or how your artwork looks on that specifi item or item color, we will not provide a refund or reprint unless a new order is processed. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Our satisfaction guarantee covers any defects with the print itself as in you order your print in Red ink and we accidentally print it in Orange ink or if the print itself is of bad quality. We will offer a refund or reprint for your order for any of these printing issues.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. We will not be responsible for errors with your order if notified after 72 hours of receiving the goods. We also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While we do quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please contact us to submit your claim. If we are responsible for any errors in your order, we will gladly accept responsibility for the issues and will refund the order or reprint the shirts printed in error.
We will require that you ship the misprinted shirts back to our shop (we will provide you with a shipping label and will cover shipping costs). We will not be responsible for any shirts sold or given away prior to returning the order.
Code of Conduct
We are committed to:
- a standard of excellence in every aspect of our business, where ever we do business.
- ethical and responsible conduct in all of our operations
- respect for the rights of all individuals
- respect for the environment
We will comply with all applicable laws and regulations, including those pertaining to the manufacturing, pricing, sale and distribution of merchandise. All references to “applicable laws and regulations” in this Code of Conduct include local and national codes, rules and regulations as well as applicable treaties and voluntary industry standards.